Privacy Policy

1. Scope and Application

This privacy policy (this “Privacy Policy") applies to all individuals that access or use our Services (hereinafter collectively referred to “Users”) as well as to the drivers, third party vehicle owners, or any other persons who use the Streamline platform. By accessing or using the Services, you are accepting and consenting to the practices described in this policy.

2. Collection of Information

Information Provided Directly to Us: We collect information you provide when you create or modify your account, contact customer support, or communicate with us. This includes: name, email, phone number, postal address, profile picture, CNIC, and payment method details.

Information Collected Through Use: When you use Streamline Services, we collect:

• Personal Information: Full name, address, phone number, and email.
• Location Information: We collect precise location data via IP address or mobile device GPS (with your consent) to facilitate pickups and tracking.
• Trip Information: Transaction details, date/time of trip, and amounts charged.

3. How We Use Your Information

Streamline uses the collected Data to provide, maintain, and improve our Services, including:

• Facilitating communications between Users and drivers (ETA, booking confirmations).
• Internal administration to prevent fraud and abuse of our Services.
• Providing customer support and administering promotional activities/rewards.
• Personalizing your experience and recommending tailored features or advertisements.

4. Sharing of Data

We may share your Data in the following ways:

• With drivers to enable them to provide the rental services you request.
• With vendors, consultants, and marketing partners performing work on our behalf.
• In response to a request by a competent legal authority if disclosure is required by law.
• With law enforcement to protect the safety, property, or rights of Streamline Rentals and its users.

5. Storage and Security

We use technical and physical measures to protect your Data against unauthorized access. While we make every effort to ensure security on our systems, no data transmission over the internet can be guaranteed 100% secure. You transmit data to us at your own risk.

6. Cookies

The Streamline platform uses cookies (small text files) to record information about your visit and improve website functionality. By browsing our website, you agree to our use of cookies.

7. Changes to Policy

We may amend this Privacy Policy from time to time. Any changes will be effective immediately upon posting. Your continued use of the Services constitutes consent to the updated terms.